Privacy Policy

Who We Are

LoadLDN Logistics Ltd, trading as Deliver Today, is a courier and logistics business based in London. We operate the website delivertoday.uk and provide same-day and scheduled delivery services across London and the UK.

Registered in England & Wales. You can contact us at info@delivertoday.uk or on 0333 772 4699.

What Data We Collect

We collect personal data when you interact with our website or services. This includes:

• Name, email address, phone number
• Company name, trading address, and invoicing address (trading account applicants)
• Collection and delivery addresses for bookings
• Company registration number and VAT number (where provided)
• Communications you send us by email or phone
• Technical data such as IP address and browser type (collected automatically via our hosting provider)

How We Use Your Data

We use your personal data to:

• Process and fulfil delivery bookings
• Issue quotes, invoices and receipts
• Manage your trading account
• Communicate with you about your bookings or enquiries
• Comply with our legal and financial obligations
• Improve our website and services

Our lawful basis for processing is: contract performance (to fulfil bookings), legitimate interests (to operate and improve our business), and legal obligation (for invoicing and compliance).

Who We Share Data With

We do not sell your personal data. We may share it with trusted third parties who help us operate our services:

• Supabase — our secure database and authentication provider, used to store trading account applications and portal logins
• Jotform — used to receive and process quote requests
• GoDaddy — our website hosting provider
• Our drivers and delivery partners, where necessary to fulfil a booking
• Our accountants or legal advisers, where required
• HMRC or other regulatory bodies, where legally required

All third-party providers are required to handle your data securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes set out in this policy, and in line with our legal obligations. Invoicing and financial records are kept for a minimum of 6 years in line with HMRC requirements. Trading account data is retained for the duration of the account relationship and for up to 2 years thereafter.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict how we process your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, email us at info@delivertoday.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Cookies

Our website uses only essential cookies required for it to function correctly. We do not use advertising or tracking cookies. For full details, see our Cookie Policy.

Changes to This Policy

We may update this policy from time to time. The current version will always be available at delivertoday.uk/privacy.html. Continued use of our services after any update constitutes acceptance of the revised policy.